Frequently Ask Questions
Though our bakery is not a peanut-free environment, we set aside a day each week for peanut-free baking. The preparation includes a complete sanitizing of equipment and utensils being used on that day, removing any potential known allergens from the baking area, and separating storage and packaging of baked items. Despite this effort, this does not guarantee allergen-free products.
Gluten and Other Intolerances
The products made with gluten-free flour and ingredients are identified as such. Otherwise, it should be assumed that they are not gluten-free. As we continue to develop new products and variants, we plan to be able to offer a broader range of gluten-free products for your enjoyment in the very near future..
Quality of Ingredients
We strive only to use natural and organic ingredients in our baking and avoid the use of any artificial food colouring or flavouring. Only premium quality chocolates, cheeses, specialty flours, genuine flavours, fresh herbs and other ingredients are used. We make our own jams and process the freshest kind of herbs and fruits.
ORDERING, SHIPPING & PICK UP
Lead Time For Ordering
In most cases, your order will be shipped within 24-48 hours after the confirmation of the order is received.
Advance ordering is recommended. Please add your required date in the text box at check out.
We use Canada Post to transport and deliver the products to you.
Quantities & Packaging
Most of our products are offered in packs of six or 12 per SKU. We will only combine two flavours in one box if we deem that there will not be any cross-contamination of taste.
Pick-up is free. You will be notified when the order is ready for pick-up. The pick-up address is 800 Westgate Road, Oakville, ON L6L 5N2.
Please wait for the confirmation of readiness before you pick-up.
PRODUCT HANDLING & STORAGE
it is important to keep the products that are not to be consumed right away in a dry, airtight container to extend the freshness of the cookies and shortbreads.
Same as above. Our cookies taste better warmed up slightly. A microwave is ideal for the job. Start with 15 seconds per cookie, and if needed, add 10 seconds. Please remove all plastic bags before warming.
Brownies & Blondies
Please refrigerate upon receipt. To warm it up (recommended), remove all plastic bags and warm them in a microwave oven for 15 - 20 seconds.
Please store them in an airtight container. To be enjoyed at room temperature.
Only available for pick-up, these Spirit Balls are to be kept refrigerated. These boozy balls are best enjoyed slightly chilled. Please take them out and let them sit at room temperature for 5 to 10 minutes before serving.
Note: these Spirit Balls are made with a generous amount of real spirit, therefore not to be served to children.
RETURN & REFUND
Due to the nature of the food items, we are not able to accept return of any products. Regarding refund, please contact us by emailing your concerns to firstname.lastname@example.org.
Thank you for your support and understanding.
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